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Good Standard
Consistently Good Service. Professionally Delivered.
The 3 Star Good Standard accreditation level recognizes businesses that maintain professional excellence and a steadfast commitment to high-quality service delivery.
What Does 3 Star Mean?
Businesses achieving a 3 Star Good Standard consistently deliver a positive customer experience, maintain professional service standards and demonstrate a commitment to quality and continuous improvement.
First Impressions
The exterior and entry areas are clean, welcoming, and represent the brand professionally from the moment of arrival.
Cleanliness
High standards of hygiene and maintenance are evident across all public areas, reflecting attention to detail.
Greeting
Customers are acknowledged promptly with a friendly and polite greeting that sets a positive tone for the visit.
Problem Resolution
Any issues are handled professionally and with a commitment to resolving the situation to the customer's satisfaction.
Staff Appearance
All team members are dressed appropriately, presenting a neat and professional image consistent with the business standard.
Atmosphere
The environment is comfortable and appropriate for the service level, contributing to a positive overall impression.
Customer Experience
The core service journey is reliable and efficient, ensuring that customer expectations are met with consistent quality.
Going the Extra Mile
Businesses show a willingness to exceed basic requirements, providing thoughtful touches that enhance the customer's visit.
First Impressions
The exterior and entrance must be clean, inviting, and professional.
Cleanliness
High hygiene standards are maintained in all public and staff areas.
Assessment Criteria
Greeting
Staff must provide a warm, prompt, and polite welcome to every guest.
Problem Resolution
Issues are acknowledged immediately and resolved with professionalism.
Staff Appearance
Team members display a clean, professional, and branded presentation.
Atmosphere
The environment is comfortable, well-lit, and suitable for the service offered.
Customer Experience
Service delivery is consistent, polite, and follows professional standards.
Going the Extra Mile
Occasional spontaneous acts of kindness that enhance the guest experience.